After-Sales Support

We are always by your side even after installation. We offer uninterrupted support to ensure your professional audio systems operate flawlessly for many years.

As the sole authorized official distributor in Türkiye for RAM Audio and Celto Pro, we ensure that the systems we install operate flawlessly for years. In case of any need, you can easily reach us for original parts, regular maintenance, and warranty support. Keeping your systems at their first-day performance is our top priority. Our expert team is always by your side with a solution-oriented approach for all your questions and requests.

Two-Year Distributor Warranty

All systems we install are under our direct responsibility against manufacturing defects for two years.

Original Spare Parts

We bring all required parts directly from the manufacturer's factory, preserving the originality of the system.

Periodic Maintenance

We perform regular measurement, calibration, and maintenance to ensure the installed systems maintain their first-day performance.

After-Sales Support Steps

1

Communication and Request

You can reach us by phone or email to forward your support request directly to our expert team.
2

Situation Assessment

Our team carefully analyzes your needs by listening to the current status of your system.
3

Solution Planning

When necessary, we conduct an on-site inspection and create the most appropriate intervention plan for your system.
4

Original Parts and Maintenance

We complete the necessary procedures while preserving the originality of the system with parts we bring directly from the manufacturer's factory.
5

Verification and Reporting

Following the procedures, we verify with measurements that the system is operating at its first-day performance and report the process to you.

An expert technician carefully maintains a professional line array speaker cabinet in a dim backstage setting. — The backstage maintenance of professional line array speaker cabinets is carefully performed by expert hands in the field.

Frequently Asked Questions

What is the warranty period and scope of the installed systems?

All systems we install are under our direct responsibility against manufacturing defects for two years. We are by your side with the distributor warranty for any possible problems that may arise during this period.

Are original parts used when replacement is required?

We bring all required parts directly from the manufacturer's factory. This way, we continue to preserve the originality and high performance of the system for years.

How often should the periodic maintenance of the systems be performed?

We recommend regular measurement, calibration, and maintenance depending on the intensity of use to ensure the installed systems maintain their first-day performance. We can determine the most suitable schedule for you together.

How can I forward my support request to you?

You can reach us by phone at +90 216 469 83 35 or via email at bilgi@trioacoustic.com. Our team will evaluate your request as soon as possible and get back to you.

Do you also provide support for products you did not install?

With our identity as the sole authorized official distributor in Türkiye for RAM Audio and Celto Pro, we carry out support processes for all original products belonging to these brands. You can contact us regarding the maintenance and part supply you need.

Contact Us for Uninterrupted Support

You can speak with our expert team to secure the performance of your systems and forward any support requests. You can contact us immediately by phone or email.